Refund Policy
Refund Policy
At Vera, your satisfaction is important to us. Please read our refund policy carefully.
1. Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 7 days of receiving your package. You must provide:
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Proof of purchase
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Clear photo(s) showing the damage or defect
Once approved, we will offer a full refund or replacement. Refunds will be issued to your original method of payment.
2. Non-Refundable Items
We do not offer refunds on:
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Used or opened products
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Items returned without prior authorization
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Sale or promotional items (unless damaged)